Shipping Policy Overview

Legal Disclaimer Information

The details and information provided on this page are for general and high-level educational purposes on how to draft your own shipping policy documents. You should not rely on this article as legal advice or as recommendations regarding what you should actually include, as we cannot know in advance the specific shipping policies you wish to establish between your business and your customers. We recommend that you seek legal counsel if you need assistance in creating your specific shipping policy.

Shipping Policy - Fundamental Notions

That said, a Shipping Policy is a legally binding document intended to define the legal relationship between you and your customers. It serves as the legal framework for outlining your obligations to your clients, while also clarifying various scenarios that may arise and how each will be managed.

A Shipping Policy is a best practice that benefits both you and your customers. Your clients gain clarity on what to expect from your service. You benefit because customers are more likely to complete a purchase when a clear Shipping Policy is present, as it removes uncertainty regarding delivery timelines and the shipping process.

What to Include in a Shipping Policy

In general terms, a Shipping Policy typically covers the following areas: order processing times; shipping rates and costs; various domestic and international shipping options; potential service disruptions; and more.